Hitchit Privacy Policy

Effective Date: 30 July 2025

Hitchit Trailer Hire is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect the following personal information from you when you book or enquire about trailer hire:

  • Full name

  • Date of birth

  • Residential address

  • Email address

  • Phone number

  • Driver’s licence number and expiry

  • Vehicle registration details

  • Payment information

  • Emergency contact details

  • Any correspondence you have with us (e.g. emails, phone calls)

2. Why We Collect It

We collect personal information for purposes including:

  • Managing trailer hire bookings

  • Verifying identity and driver eligibility

  • Processing payments

  • Managing insurance and liability

  • Responding to enquiries or complaints

  • Meeting legal and regulatory obligations

  • Protecting against theft or misuse of equipment

3. How We Collect It

We collect personal information:

  • Directly from you when you provide it (e.g. online booking, phone, email, forms)

  • From your driver’s licence or identification documents

  • Automatically via our website (e.g. cookies or contact forms)

4. How We Use and Disclose It

We use your personal information only for the purposes above. We may disclose it to:

  • Our insurance providers

  • Law enforcement (if a trailer is stolen or misused)

  • Payment processors (for transactions)

  • Our service providers (e.g. IT, admin support)

  • Regulatory bodies where required by law

We will never sell or rent your personal information to third parties.

5. Data Storage and Security

We take reasonable steps to keep your information safe from misuse, interference, loss, unauthorised access, or disclosure. Your information may be stored in:

  • Secure digital systems (e.g. booking software or email)

  • Locked physical files (if applicable)

Only authorised staff can access your information.

6. Access and Correction

You may request access to the personal information we hold about you or request corrections if it's inaccurate. To do so, please contact us using the details below.

7. How to Make a Complaint

If you believe we’ve breached your privacy rights, please contact us. We’ll respond promptly and work to resolve the issue. If you're not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

If you have any questions or concerns about our privacy practices, please contact us:

Hitchit Trailer Hire
Email: Hello@hitchit.au
Phone: 0478 041 347
Address: 42 La Budde Road, Dugandan QLD 4310